Content
5 modules
Course Length
5 hours
Instructor
Stellar Program Manager (AES)
Description
Managing Interpersonal Conflict & Virtual Collaboration
In this course, Managing Interpersonal Conflict & Virtual Collaboration, you will learn how to manage conflict in ways that build trust and encourage others to support your ideas and initiatives, especially in virtual work settings.
Objectives
- Learn an approach for influencing others using five conflict-handling modes based on dimensions of assertiveness and cooperativeness.
- Gain a better understanding of how others perceive your style for managing conflict and how it impacts your relationships with them.
- Reflect on your core personality traits and make sense of how and why you choose to deal with conflict.
- Assess the best uses and downsides of each conflict-handling mode.
- Determine which modes you use most and least often, and how this impacts your ability to influence key decision-makers.
- Practice simple yet powerful techniques for defusing conflict, leading to better outcomes in your day-to-day work.
- Understand how collaboration and influence are impacted in virtual work settings and learn new strategies for addressing them.
1.
[Overview] Managing Interpersonal Conflict & Virtual Collaboration
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2.
Pre-Work Assignment
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3.
Virtual Classroom Session
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4.
Application Exercise
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5.
Knowledge Check
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